This privacy policy applies to the handling and management of your personal information (Your Information) by or on behalf of Links to Life Early Intervention Services Pty Ltd, ABN 35 008 741 557, trading as Links to Life Early Intervention Services (Links to Life, we, us, our).
Links to Life provides Early Intervention Services, including under the National Disability Insurance Scheme (NDIS), other government schemes, and directly to families or carers of a child with a disability.
You can learn more by:
We are committed to the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and relevant state health privacy laws. This policy explains what personal information we collect, why and how we collect it, how we use/disclose it, and how you can access, update, or complain about your information.
We may collect:
Some of this may be considered “sensitive information.” We only collect this with consent or as permitted by law.
Where lawful, you may choose not to identify yourself, but we may not be able to provide services in such cases.
We collect directly from you or your authorised representative via:
We may also collect from healthcare professionals, family members, support providers, or government bodies where consented or lawful.
We collect employee data for payroll, compliance with NDIS standards, and HR purposes under the Fair Work Act 2009 and privacy laws.
Your Information is used for delivering services (Main Purpose) and:
Email addresses may be used for responses and newsletters unless unsubscribed.
We may share with:
We de-identify data where possible unless disclosure is necessary for services, legal compliance, or with consent.
We may disclose to overseas service providers (e.g., cloud services). By providing Your Information, you consent to this. While we aim to use reputable providers, such entities may not be subject to Australian Privacy Laws.
We liaise with parents, guardians, or representatives responsible for the participant’s welfare, as required by law or for service provision.
TFNs are stored securely and are not shared unless required by law. We are unable to provide someone else’s TFN to you.
We use physical, technical and administrative safeguards:
We provide secure online access, but note that internet transmission carries risks. Always use caution when submitting data online.
We use session cookies to manage login sessions. Cookies are deleted after logout or 20 minutes of inactivity. We also collect anonymous web traffic data for improvement and analysis.
Our website may contain third-party links and widgets. We are not responsible for their privacy practices. Always review their policies before use.
You may request to access or update your personal information by contacting us. We will verify your identity and respond within 30 days. If we refuse, you will receive written notice with reasons and complaint instructions.
We aim to resolve complaints transparently and promptly. If unsatisfied, you may contact the Office of the Australian Information Commissioner via www.oaic.gov.au.
For privacy questions, complaints, or feedback:
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